HELP & CONTACT
HELP & CONTACT
HJÆLP OG KONTAKT
HJÆLP OG KONTAKT
Frequently Asked Questions
Your package should arrive within the below-mentioned number of days. However, delays with our couriers occasionally happen.
Please check your email to find your shipping confirmation including a tracking link. Keep in mind that updating tracking information can take up to 24-48 hours. Please be patient with updates, especially around the weekends.
If you have selected the STANDARD SHIPPING, shipping within the USA takes up to 8 business days. Our warehouse is located on the East Coast, so shipments to the West Coast may take longer.
Yes. You will receive a shipping confirmation by email including a tracking link within 24-72 hours after your package is shipped
If you wish to cancel your order, please call our Consumer Service.
Orders are usually dispatched from our warehouse the same day as we receive them. Once dispatched, we cannot cancel the order, unfortunately.
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We are here 24/7 – all year round. Our virtual assistant responds immediately and can help you with most things. If you need personal assistance, we will ensure that a colleague takes over and follows up as soon as possible.
Can't find answers to your questions?
Can't find answers to your questions?
Please feel free to contact us if you have any further questions:
CALL US
Open hours: Monday to Thursday from 9-15 and friday 9-14.30 Central European Time (CET) +1 337-283-3026
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MESSAGE US ON FACEBOOK
We typically answer within 24 hours on business days.
FIND US HERE
FIND US HERE
Lakrids by Bülow, Sydholmen 5, 2650 Hvidovre, Denmark
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LEAVE US A MESSAGE
We try to answer emails within 3 business days, but due to seasonality, a longer wait can happen.
We hope you will be patient with us. If your request is urgent, please call us at +1 337-283-3026 within DK business hours: Monday - Thursday from 9-15 and Friday 9-14.30 Central European Time (CET).