Question 1

I have a problem with the quality of my products

Accepted Answer

If your request is about quality, food safety, or other concerns, please contact us at service@lakridsbybulow.com.

If your request concerns a product that you didn't purchase from our webshop please go back to the shop where you bought the liquorice.

Question 2

I received melted or damaged products

Accepted Answer

If you received a package with melted or damaged products, please contact our consumer service and provide us with the following information:

Your order number. You can find this in your order confirmation email. It usually looks something like this: LBB0001234567
A picture of the product whether it is in a bad condition, melted, ruined, or in another way not edible.
The best-before date that you can find on the bottom or side of the jar.

We will look into the issue and present you with different options to either receive a credit or have the order shipped to you again. All costs are covered by us.

Question 3

Which products are made from SLOW CRAFTED liquorice?

Accepted Answer

You can find our SLOW CRAFTED & ORGANIC products on our website here. You can also find them by adding a filter to our products. To do so, select the "Dietary" filter option and check "Organic".

Question 4

Will this flavour be restocked?

Accepted Answer

Our classic assortment, including flavours such as A - THE ORIGINAL, 2 - SALTY, and B - PASSION FRUIT is continuously restocked. Our limited editions will not be restocked, but they might return again in the future.

SLOW CRAFTED varieties are also a part of our Classic Assortment, except ANNIVERSARY, which is a limited edition.

Question 5

Something is missing from my package

Accepted Answer

If you received a package with missing items, please contact us and include your order number and the name of your missing item(s). We will send you a replacement immediately and inform our warehouse to avoid this from happening again.

We apologize for any delays or inconvenience this might cause. Unfortunately, mistakes do happen although we work hard to avoid them.

Question 6

When will my package arrive?

Accepted Answer

Your package should arrive within the below-mentioned number of days. However, delays with our couriers occasionally happen.

Please check your email to find your shipping confirmation including a tracking link. Keep in mind that updating tracking information can take up to 24-48 hours and because we ship from Denmark, some tracking links will only be updated when the parcel reaches the country of destination. Please be patient with updates, especially around the weekends.

If you have selected the STANDARD SHIPPING option, shipping of your parcel, after it has been dispatched, is:

Denmark: Up to 4 business days
Norway: Up to 9 business days
Sweden: Up to 7 business days
Germany: Up to 6 business days
Finland: Up to 10 business days
United Kingdom: Up to 7 business days
Mainland Europe: Up to 12 business days
USA: 2-4 business days
Rest of the world: up to 14 business days

If you have selected the EXPRESS SHIPPING option, shipping of your parcel, after it has been dispatched, is:

Europe: 1-3 business days
USA: 2-4 business days
Rest of the world: 2-4- business days

Question 7

I haven't received my order yet

Accepted Answer

Shipping can take up to 14 business days, depending on the destination. We appreciate your patience.

Please check your shipping confirmation email to find the tracking link for your package. Keep in mind that updating tracking information can take 24-48 hours.

If you haven't received your order within 14 business days, please follow these steps:

Check your order confirmation email for any misspellings and make sure we have the correct address.
Please contact us if you found an error in your address information. Our Consumer Service Team will help you out and contact our courier to locate the issue.
If the courier lost your package or the package arrives in bad condition, please let us know, and our Consumer Service Team will provide you with different options.

Question 8

What does the shipping cost?

Accepted Answer

Shipping prices vary depending on the destination and your selected shipping option. Please find our below-mentioned approximate standard shipping prices:

Denmark - from 7 €
Norway - from 6 €
Sweden - from 4 €
Germany - from 5 €
United Kingdom - from 7 €
Finland - from 8 €
France - from 7 €
The Netherlands - from 7 €
Mainland Europe - from 7 €
United States - from 5 €

Prices for EXPRESS SHIPPING vary depending on the destination and/or size of the shipment. Please find your price when you checkout. Prices start at 19 €. EXPRESS SHIPPING is only available in selected countries. Please note that all costs related to local customs are not covered by Lakrids by Bülow A/S. This also includes inspection fees, such as BTA prior notice. Please see Terms & Conditions for more information.

You can always contact our customer support here if you have any questions.

Question 9

How late can I place my order?

Accepted Answer

Are you the last-minute type? That's not a problem. If you order before 12:00 CET (12 am), your order will leave our warehouse within a business day. However, delays unfortunately can happen.

Orders placed on Friday after 11:00 CET (11 am) or during the weekend will be packaged during the weekend, but usually not shipped before the following business day.

Question 10

Do you deliver to my country?

Accepted Answer

By clicking the truck icon at the top, you will find a list of shipping destinations and switch to your country.

We would love to be able to deliver to every single country in the world. However, unfortunately, that is not possible at the moment.

This is usually because of shipping or customs restrictions around the world and/or temperature issues. Our products are very heat sensitive, so some regions of the world have proven too difficult to deliver to.

Thank you for your understanding and please keep an eye on express delivery which may be an option for your country in the future.

If you are shipping to a country outside the EU please be aware that local customs costs are not covered by LAKRIDS BY BÜLOW.

Question 11

Do I get a tracking number when ordering?

Accepted Answer

Yes. You will receive a shipping confirmation by email including a tracking link within 24-72 hours after your package is shipped

Question 12

What is the shelf life of the licorice?

Accepted Answer

You can see the shelf life of the particular product in the best before field on the packaging. All our crunchy sugar shell licorice has an expiry date of 14 months from the date of production, the rest of our products have a shelf life of 10 months. They need to be stored dry and not too hot.

Question 13

Is the liquorice vegan?

Accepted Answer

Our SLOW CRAFTED STICKS and LIQUORICE No. 1-4 are vegan-friendly.

At the moment, we do not have a vegan chocolate-coated liquorice option, unfortunately. We do, however, want to experiment more with this in the future.

Question 14

Is the liquorice gluten free?

Accepted Answer

Yes, all of our products are gluten-free as our liquorice is made with rice flour.

Question 15

Is the liquorice vegetarian?

Accepted Answer

There are many ways of defining vegetarianism, so we recommend reading the ingredients of the particular product, which can be found both on the product page as well as on the label of the jar.

Our chocolate-coated liquorice contains milk chocolate, and therefore, we like to categorize our products as Lacto-vegetarian.

Question 16

How many calories are in the liquorice?

Accepted Answer

The calorie content per liquorice ball varies among products depending on the ingredients used. On average, one piece of liquorice contains around 25-30 calories.

To calculate the exact number, look up the ingredients list on the product page. Here, you will also be able to see the calorie content per 100 grams.

Question 17

Does the liquorice contain gelatine?

Accepted Answer

No, our products do not contain any form of gelatine.

Question 18

Do you have any sugar-free options?

Accepted Answer

We're always looking for ways to improve our products and meet different dietary needs. In order to keep up with our quality standards and the amazing taste of our liquorice, we currently do not offer any sugar-free products, unfortunately.

We do, however, want to experiment more with sugar-free alternatives in the future.

Question 19

My discount code is not working

Accepted Answer

Before you reach out to us, please make sure that there are no blank spaces before or after the discount code, or try to open our website in another browser or a private browser. This usually fixes the issue and your discount code should be activated. You can only use one discount code at a time.

If you're still having issues, feel free to contact us here and we will help you.

Question 20

How do I activate a campaign or discount code?

Accepted Answer

To claim your discount, simply go to your cart, type in your discount code in the field Enter code here and click Add. Then, your discount will be applied to your order.

You can use only one discount code at a time.

Question 21

Can I change my order?

Accepted Answer

Unfortunately, your order cannot be changed after it has been completed and paid for. For security reasons, we cannot change the payment registered by us, address, name, additional informatin or add a personal note, or a discount code.

We can cancel the order shortly after you placed it so that you can make a new order with the correct information. Please contact our Consumer Service Team here who will help you.

Question 22

Can I cancel my order after I've placed it?

Accepted Answer

If you wish to cancel your order, please call our Consumer Service: +4532176822.

Orders are usually dispatched from our warehouse the same day as we receive them. Once dispatched, we cannot cancel the order, unfortunately.

Question 23

How do I change the currency?

Accepted Answer

Depending on which country you are browsing the website from, prices will appear in different currencies. To change the currency, click the truck icon on the top right corner of your screen to select another language or change the shipping country. If you change the shipping country, the product prices will adapt to the local currency and may be affected due to local food regulations.

If there are products in your basket that cannot be sent to your desired shipping country, the country cannot be selected. Empty your basket first.

Question 24

Can I hand in my empty jars in your stores?

Accepted Answer

Yes, you are welcome to hand in your empty liquorice jars in one of our own stores in Denmark. In return, we will gift you a small token of gratitude.

If you have an empty SLOW CRAFTED liquorice jar at hand, we encourage you to reuse it at home for all kinds of purposes! The jar is designed for reuse. Start by peeling off the label by running the jar under hot water, and add some washing-up liquid if necessary. When the label is off you can wash the jar in a dishwasher.

Question 25

What are the jars made from?

Accepted Answer

Our new jar is made from 100 % recycled and recyclable plastic (R-PET), and we have removed the metal from the sealing of the jar. The label is made of FSC-certified paper. The lid is made of virgin plastic, but we are working hard on finding a more sustainable solution for this part of the packaging. Though the lid is not recycled, it is recyclable. Our SLOW CRAFTED collection is presented in premium, recyclable glass packaging made from 56% recycled glass. The label is made of FSC-certified paper. When you have enjoyed the liquorice, you can easily remove the label with warm water. If needed please use a small amount of washing-up liquid. Once the label has come off you can cleanse the jar in the dishwasher before reusing it for just about anything - the lid closes tight, so you can bring your daily juice, smoothie or iced coffee on the go. The glass jar even has functional measurements engraved, so you know just how to mix your kitchen creations.

Question 26

Can I return my package/product?

Accepted Answer

If you regret your order and wish to return it, please contact us within 14 days of delivery at the latest. We only accept unopened products. The cost of getting the package back to us is yours, but we will happily cover the cost of sending any replacement to you or refund you for your purchase.

Please return to:

Postnord TPS A/S, Nordhøj 12, 4600 Køge, Denmark, Att: LAKRIDS BY BÜLOW

Question 27

Do you offer free return shipping?

Accepted Answer

Unfortunately, we do not offer free return shipping. If you would like to return your products, please contact us here.

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