If your request is about quality, food safety, or other concerns, please contact us at [email protected].

If your request concerns a product that you didn't purchase from our webshop please go back to the shop where you bought the liquorice.

If you received a package with melted or damaged products, please contact our consumer service and provide us with the following information:

• Your order number. You can find this in your order confirmation email. It usually looks something like this: LBB0001234567

• A picture of the product whether it is in a bad condition, melted, ruined, or in another way not edible.

• The best-before date that you can find on the bottom or side of the jar.

We will look into the issue and present you with different options to either receive a credit or have the order shipped to you again. All costs are covered by us.

You can find our SLOW CRAFTED & ORGANIC products on our website here. You can also find them by adding a filter to our products. To do so, select the "Dietary" filter option and check "Organic".

Our classic assortment, including flavours such as A - THE ORIGINAL, 2 - SALTY, and B - PASSION FRUIT is continuously restocked. Our limited editions will not be restocked, but they might return again in the future.

SLOW CRAFTED varieties are also a part of our Classic Assortment, except ANNIVERSARY, which is a limited edition.

If you received a package with missing items, please contact us and include your order number and the name of your missing item(s). We will send you a replacement immediately and inform our warehouse to avoid this from happening again.

We apologize for any delays or inconvenience this might cause. Unfortunately, mistakes do happen although we work hard to avoid them.

Unfortunately, your order cannot be changed after it has been completed and paid for. For security reasons, we cannot change the payment registered by us, address, name, additional informatin or add a personal note, or a discount code.

We can cancel the order shortly after you placed it so that you can make a new order with the correct information. Please contact our Consumer Service Team here who will help you.

If you wish to cancel your order, please call our Consumer Service: +4532176822. Orders are usually dispatched from our warehouse the same day as we receive them. Once dispatched, we cannot cancel the order, unfortunately.

Depending on which country you are browsing the website from, prices will appear in different currencies. To change the currency, click the truck icon on the top right corner of your screen to select another language or change the shipping country. If you change the shipping country, the product prices will adapt to the local currency and may be affected due to local food regulations. 

If there are products in your basket that cannot be sent to your desired shipping country, the country cannot be selected. Empty your basket first.

Before you reach out to us, please make sure that there are no blank spaces before or after the discount code, or try to open our website in another browser or a private browser. This usually fixes the issue and your discount code should be activated. You can only use one discount code at a time. 

If you're still having issues, feel free to contact us here and we will help you.

To claim your discount, simply go to your cart, type in your discount code in the field Enter code here and click Add. Then, your discount will be applied to your order.

You can use only one discount code at a time.

If you regret your order and wish to return it, please contact us within 14 days of delivery at the latest. We only accept unopened products. The cost of getting the package back to us is yours, but we will happily cover the cost of sending any replacement to you or refund you for your purchase.

Please return to:

ÍSAFOLD Distribution Center c/o LAKRIDS BY BÜLOW, 45 Center St STE B, Scarborough, ME 04074, USA

Unfortunately, we do not offer free return shipping. If you would like to return your products, please contact us here.