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I received melted or damaged products

If you received a package with melted or damaged products, please contact our consumer service and provide us with the following information:

  • Your order number. You can find this in your order confirmation email. It usually looks something like this: LBB0001234567

  • A picture of the product whether it is in a bad condition, melted, ruined, or in another way not edible.

  • The best-before date that you can find on the bottom or side of the jar.

We will look into the issue and present you with different options to either receive a credit or have the order shipped to you again. All costs are covered by us.